What concept encompasses processes that prevent mistakes and improve product quality and customer service?

Quality assurance is the concept that focuses on processes designed to prevent errors and enhance both product quality and customer service. This approach involves systematic actions that are implemented to ensure that products meet certain standards of quality and that organizational processes are effective and efficient.

In quality assurance, the emphasis is placed on setting quality standards and procedures, conducting regular assessments, and adhering to compliance measures. These practices help identify potential issues before they result in mistakes, thus contributing to higher customer satisfaction. The proactive nature of quality assurance differentiates it from other concepts, as it seeks to create a reliable framework that organizations can consistently rely upon to maintain high-quality outputs and enhanced service delivery.

While related concepts such as risk management, process improvement, and service standardization also play crucial roles in operational success, they focus on different aspects. Risk management is primarily concerned with identifying and mitigating potential risks, process improvement emphasizes optimizing existing processes, and service standardization aims to ensure consistency across service delivery. Quality assurance encapsulates these principles but specifically targets the prevention of mistakes and continuous enhancement of quality, making it the most fitting answer in this context.